![]() I'm very sorry to hear the return policy didn't meet your expectations. If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: or by sending us a direct email to Sherry, For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. Shoppers also have the option to rate their delivered items. Please refer to our FAQ How do I request a return? Here: To request a return, visit My Orders, click the item, then click Return Item. A full refund of the original price paid will be processed upon return of the item in its original condition. Please request to return an item for up to 30 days from the date of delivery. I'm sorry to hear your item is incorrect. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. For more information about Tophatter, please visit. To date, Tophatter has raised $35M from Goodwater Capital, CRV, and August Capital. The Company was founded in December 2011 by Ashvin Kumar and Chris Estreich. ![]() Tophatter Inc., a leading discovery marketplace, is based in San Francisco with offices in Shanghai, Shenzhen, Portland, and Bangalore. The Company operates at the category-defying intersection of marketplaces, gaming, and discovery retail combining the fun of a game, the great deals and rich margins of a discovery retailer, and the lean business model of a marketplace. ![]() Mystery Packs can include a $5 or $20 credit card, respectively.Īs a leading mobile discovery marketplace, Tophatter is disrupting the retail and e-commerce industry- connecting shoppers with thousands of sellers from all over the world and enabling them to browse millions of items and engage in real-time auctions. Mystery Packs: Mystery Packs come in two sizes and include a mix of three to five cards.Credit Cards: The Credit Cards are redeemable for $0.50 - $20.00 off a purchase.For example, the Snipe Card allows users to place a last minute bid on an item without resetting the clock to secure a near-guaranteed purchase. Functional Cards: These cards can change the function of an auction when played.Win Skins: The skins adjust the look and feel of virtual auctions, adding special effects to bidders' screens such as fireworks or a dancing llama. ![]() ![]() To date, shoppers have purchased 2.8 million cards. A total of 1.2B points have been earned of which approximately 900M points have been spent in the points economy.Ĭustomers can currently use the points in the online Card Store toward three types of cards that elevate their ecommerce experience or to unlock other features within the app. To play Treasure Spin, customers simply spin a digital wheel to earn points, cards, and more. Quests appear as a set of daily and weekly challenges where customers can earn points by completing tasks while shopping, such as viewing products or placing bids. Users can now earn points by participating in two games: Quests and Treasure Spin. Tophatter is positioned at the intersection of gaming and bargain-hunting, offering a one-of-a-kind mobile shopping experience." "While elements of gamification have always been core to our ecommerce platform, by introducing mini games and an evolving points economy we are further enriching the bargain hunting experience by giving our users more ways to win great deals. Tophatter's aim for the last decade is to create a discovery shopping platform that makes online discount shopping fun by adding the entertainment of a game to the experience," said Ashvin Kumar, co-founder and CEO of Tophatter. "Almost all mobile shopping is built to optimize the path-to-purchase, but that's never been our focus. ![]()
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